Review Mai Thai - Auckland Central

Good tasting (and inexpensive) food. Large portion of rice! Friendly staff. You get water free of charge and the waiter will not try to force you into buying something other to drink. Recommended - especially if you plan to go to the Sky Tower. The Sky Tower is just 50 meters from the restaurant and you can see parts of it from inside the restaurant.

Been here a few times. Today I tried the express lunch. The platter was really tasty and I enjoyed the spring roll and the chicken satay. Asked to swap out the mains for massaman which was not on the list and they very kindly obliged. The meal deals really represent good value for money. Even the prices off the menu are very reasonable. The food tasted great and the staff are really friendly. I need to come here more often when I am in Auckland. Its a hidden gem.

The food is good but the quantity is less. Used to be excellent. Lunch specials are fine.

Food was delicious, well spiced and reasonably spiced. Staff were also friendly and accommodating to requests. Highly recommended.

Great food. Though a bit dear then other. Have a nice bar to enjoy as well

Don't be fooled by the exterior, the inside is a nice classy Thai restaurant. It's huge! I ordered my typical Pad Thai and I asked for spicy and it was delicious! They don't dumb down the spice level here.

Long time established Thai restaurant. The food was aroi mak. Service was friendly. Would return again

The place was nice. The food we had for dinner was really good, had no complaints. Until it came to dessert. There is about 4-5 things on the list. I tried to order the chocolate dessert and there wasn't any. So we tried to swap to a different one which didn't have enough portions for all four of us. So two of us swapped to the creme brulee. Which was the worst decision ever! It was green and too warm and tasted awful. Not the best way to end the night.

Nice place and food was with flavour. Good service as well. Food seems to be good as we were 15 of us and no one complaint that food is not good. So I think it's a good place to eat for good tasty food. Will try different dish next time for sure.

I've been here for more than 5 occasions and been always impressed with the quality of food. We mostly order Tom Yum Soup and either deep fried or steamed whole fish. Staff are helpful and cheerful. I wouldn't hesitate to recommended and bring friends to this place.

Good authentic Thais restaurant in Auckland CBD. We had a seafood tom yum hot pot & a seafood som tum. Both were really nice & not too hot. Service was fast (probably because we came in at non-peak hours). Reasonable ambience. Interestingly, even we had booked online & mentioned that on arrival, it didn't seem that the restaurant staff paid too much attention about that. We were too full after 2 dishes & therefore didn't try other dishes (A quick glance at the other tables, other dishes looked quite appealing). We'd probably go back & sample them

We been there a few times, usually the food is awesome. This time, not so. Firstly the Tom Kar... well... tasted like something was missing- watery. The chicken in it was like boiled slices of chicken, quite tough and flavorless. Very disappointing Tom Kar that night. I ordered mango & sticky rice. It's great to see that on the menu but the sweet coconut cream on top couldn't have been more than ONE TEASPOON FULL? Come on Mai Thai, you can do better than that, there should be much more cream topping for the sticky rice. That's what makes the dish so delicious, no need to skimp on that, the authentic dish normally comes with about a quarter cup of cream sauce. Please give more cream in a jug or bowl.

We tried the fish and turned out stale... very bad service and took them 30 min just to serve us water.. the virgin mojito was full of sugar syrup... not sure how they still in business

Mai Thai is probably one of the first Thai restaurants on open in Auckland. Located on the second level with a modern thai decor. Great for groups and good variety on the menu. Staff service was great too, we hadnt made a booking but they accommodated us well. We ordered the classic Pad Thai which was average, Penang Curry and Crispy Pork Belly dishes were the best and would highly recommend. Also had Tom Kha Gai which is chicken in coconut milk broth which was a little bland for me and the Chicken Satay which were delicious. Overall good Thai food in the heart of Auckland city. 7/10, High 3 stars

First time here and it was so delicious :) Thank you! Wonderful service, beautiful atmosphere, clean washrooms, the Thai Iced Tea with milk was so refreshing and the food was incredible! Thank you thank you thank you

We were a table of 10 on a Saturday night and the place seemed a little quiet. Service was friendly and prompt, no complaints there. I ordered the pad thai and I would give it 8/10, though serving size was slightly small for the price, and similarly with the other dishes at the table(see photos). Pretty good place for groups and it is BYO($8 p/p a little steep).

Came here during my lunch with a friend. Came in and got POINTED IN THE FACE by the lady in the red uniform when she asked if we wanted a table for two. Sat for 10 minutes without anyone coming to take our order, a lady in the yellow uniform was fiddling at the counter despite us raising our hands multiple times. I had to go to the counter and order, she didn’t even look at me and literally PUSHED past me (I had to stumble backwards to avoid collision) to grab a writing pad. I also asked for water, the first time she came around she had no water glasses, the second time she had glasses, poured water in silence and proceeded to spill water all over the table. Then left without a word or backward glance, leaving the table wet and unwiped. Nice.

MAAIIII THAAII!! great atmosphere, gets mad busy though with some loud groups (we went on a Friday night so it makes sense haha)<br/><br/>They have a decent deal where certain dishes are on special and if you buy those you get drinks for 6 bucks.<br/>Service was standard and food came out pretty soon.<br/>Place was recommended by a mate so we all went. But I think I overhyped it than what it really is. No hate but my dish was alright<br/>But overall i would come here again maybe just for drinks

Was there tonight with my baby girl and 6 other people, we arrived to a well laid out table with really cute baby cutlery as well. The service was top notch and the food was really tasty. Keep up the great work guys.

There was a group of 7 of us tonight plus a baby. All started well with a nice high chair for the baby and a plastic plate and cutlery.<br/><br/>We started placing our orders, and our entrees came super fast. As expected the food didn't taste the best. Asked for chili on the side and we didn't get it until we were half wag through our mains let alone with our starters.<br/><br/>The mains presented well but lacked taste. There was extra salt in the red curry. The coconut rice had no coconut taste.<br/><br/>Not a place I'd be coming back anytime soon especially when there was no smile on our elderly waitresses face at all. Also overcharged us with the chili. Worst Thai place in Auckland. Thai places are usually super friendly and have nothing but good service and food. This is nothing but.

This lunch meal chicken/basil w egg on rice was amazing delicious! Traditional Thai flavours on point, the egg was cooked perfectly with crispy edges with a semi runny yolk. Can't go wrong by adding a side of fresh thai chilli's in fish sauce for an extra kick. Cute themed ambience. Would definately come again.

Bad service. The lady who took our orders is so rude and felt like we are not welcomed. The food is okay. Won't be coming back for sure. She was so grumpy taking our order.

Very good service, we asked about a Thai local coffee. They specifically made for us...<br/><br/>Food quality is really Thai favour....<br/><br/>The fish cake and prawn cakes are good.<br/><br/>Higher recommend to try the stream snipper. Normally, we will have mullet in this way of cooking. Never try snipper b4... Although this is the first time to try snipper in this Thai way, it's really tastey.<br/>

Probably one of the best restaurants for pad Thai & chicken green curry in the city. Staff are really friendly & attentive. Food is quick. I did have a nice lunch with my friend in this Thai small cosy restaurant :)

I ordered the business lunch: tom yum soup, beef curry and a glass of mango juice. The food came reasonably fast. The soup was sour and hot and had mushrooms and prawns. <br/>The red curry was creamy and full of flavour. There was a reasonable amount of beef too. <br/>The service was okay.

Came for a BYO last night. It was pretty rowdy as usual - it is a popular place for BYOs. I understand that the waitresses get frustrated having to deal with drunk people but I was sober and the waitress was still very standoffish and quite rude which I don’t think was necessary. Also annoying that they only allow you to pay one bill so had to bring cash and work it out ourselves which meant we had to pay more. In saying that the pad Thai was very good and I really enjoyed it!

This restaurant is located in a prime location (quite close to the sky tower) which might attract a lot of people but personally my experience was not very great. This is because the ambience of the restaurant seemed a bit dull and the overall atmosphere was not very pleasing. The service and the quantity of food was alright, but I wouldn't say it was great. The pricing is similar to other thai restaurants. So yeah, its not too bad to try out but I would prefer going to a place with a more positive and happy atmosphere!

My daughter's birthday today and she doggedly selected  Mai Thai as her choice of venue based on the vegetarian version of Pad See Eeuw she had previously enjoyed at Mai Thai some time back. Unfortunately we got a waitress who had no listening skills sternly channelling us into the stock standard vegetarian options. NOTE: Always speak to the elderly gentleman and lady when it comes to a meal option. As luck would have it my daughter was most upset as the vegetarian Pad Thai option that we were channelled into did not meet our expectations and it was almost cold. The tempura was nice though. Just a note to any restaurant staff out there" if you have a problem keep it to yourself",  Restaurant owners ensure your staff are trained fully on your menu options.My Tom Yum was really good..<br/>Mai Thai is usually up there with the best..next time...maybe...maybe

I went there Friday's lunch wiz my friends. I liked the interior design of this shop its always clean and beutiful. I could feel luxury.<br/>I ordered traditional Thai meel, Pad Tai which is fried rice noodles, chicken and vegs. It was amazing even thogh their portion is not enough for me. Some Thai restaurant make Pad Tai so sweet with just a few meat and I don like that way, but this Pad Tai was NOT so sweet and with lots of chicken! I loved it.<br/>My friends ordered Green curry which also had many vegetables and chickens.<br/>I'm not so big fan of Green curry but their curry was nice.<br/>But once I went there at dinner, the price was seemed a lil expensive for me . The meal was good n hospitality was okay but was not so special comparing to other cheaper Thai restaurants in my view. So I'm afraid to say that but I don't know if their dinner price is worth it. <br/>I might go there again in lunch time to eat Pad Tai!!

Visited this restaurant last night with a large group. I ordered the yellow curry and it was delicious! My boyfriend got pad thai (chicken and beef) with coconut rice. The coconut rice was amazing and the pad thai was one of the best he has had! Service was average - he was friendly although there was a bit of a language barrier.

We used to visit this place before we came across 'The Grasshopper at Stamford Plaza' for our Friday lunches. Both are very different from each other and I am not going to compare apples with oranges however what I would like to talk about is the quality of food and customer service. Both places serve Thai food but the taste of the food is very different. the food here is average or even below average for almost the same price as at the grasshopper. the staff appears to be rude and they always make you hurry up for your order. when asked for options, they do not give you good suggestions and according to them everything that they serve is special. I have stopped going here completely and if I feel like having Thai then my choice is the grasshopper.

Came with work mates here on a friday. This place seems trying very hard to be a posh thai restaurant but unfortunately it's not there yet. <br/><br/>It was raining heavily outside and when my mates came in with the wet brollies, they shouted at us to leave our umbrella next to the counter. (-1)<br/><br/>Then when taking orders, they seemed to do it hastily.... like indirectly saying "make up your mind already goddammit".(-0.5)<br/><br/>Foodwise is just average. The Massamun Curry was just soso (-1) When you tried to ask them which item would to well with the curry, the waitress response was: everything is good. Totally a letdown relative to other thai restaurant I've ever tried in Auckland. <br/><br/>

Just thought I should have a review this. I use to come here all the time ... long long time ago. Anyway, this time we come to celebrate a girlfriends birthday, we were disappointed, we booked for 5 but only 4 arrived, they tried to change us to another table instead of the table by the window we already sitting on, we refuse to change; the fish was overcooked; while we just finished the food, they urging us to leave. Don't think we will come back again.

Went there for dinner on Saturday. Excellent service, food is great only losing marks on the temperature of the food. The rice need to be hotter. Good value for money and highly recommended. Best Thai restaurant that I have ever visited.

I have eaten at this restaurant for 20 years and it never fails to impress me. The service here is top notch and the food is even better. This restaurant has been consistent for years and the new renovation inside and out looks fantastic. Thanks Mai Thai for giving me years of pleasurable Thai Cuisine dining right here in Auckland. My friends and family love this iconic restaurant. For real Thai Food that keeps you coming back for more look no further and book a table today. I did and it was fabulous.

I didn't enjoyed my meal in recent visit to mai thai. <br/>I would expect more flavours to add to a good tasty food. Or may be way flavours were cooked was not perfect that day <br/>Even vegetables were not cooked properly. <br/>Instead of crunchy, I felt as if eating raw vegetables saute with rice.

What an awesome experience! I enjoyed a excellent meal over at Mai Thai, and ended up having a great 20 minute conversation with one of the waiters working at the restaurant, talking about Thai Culture and food, and all things Thai! Amazing service - Can't wait to go again!

Love this place, had a dinner with Fam there great meal great service, can't ask for more, moreover the prices are really reasonable. ;) thumb up for Mai Thai

Came here for a work lunch maybe 3 weeks ago. One of my pet peeves is when an online menu is outdated. They have various lunch specials even advertising a complimentary veg spring roll but thus is not the case. I don't really care about the spring roll but the principal of incorrect information on the website. The website has been updated since.<br/>Anyway, I ordered the Massaman lamb with roti, it was very nice but nothing different to any other massaman lamb I have had.<br/>I did want to try their soft shell crab curry one evening but I see it is no longer on the menu. A shame as that seemed to be their point of difference.<br/>

Had deep fried fish with garlic chili, green curry with beef and the seafood tomyum. The fish and green curry were amazing but the tom yum wasnt the best - that's just my opinion.

My friend and I decided to eat here for lunch and we we're not disappointed. The food was so tasty and filling. I liked the curry puffs, chicken satay and spring roll with the carrot sauce for starter and red curry chicken for main. The service is very good.

The first thing that impressed me was the atmosphere here.I'm Thai and I can confirm that this restaurant will give you a familiar atmosphere like in Thailand.<br/>My dish was beautiful and yummy with good quality of food and service I totally recommend this place.

Super delicious thai food.. Before this I had tried thai food only once and that was not so good experience. But food here is amazing, the waiter suggested us that we should try different curries. The waiters and waitresses are really polite. Service is good and the food quantity is more. We had to take away some food..<br/>My first option for thai food in CBD l.

most terrible dinning experience in a while. we came into the retaurant at 8:30 on a sat night, placed the order, and the waited for half an hour with only drinks served. asked the waiter, he told us there was a big table before us. then waited for another 20 mins, we asked again, the waitress told us the dishes are still being cooked. we chose to leave the reataurant, the male host said sorry, but i doube he meant it.

the best sticky rice and mango outside Thailand, sticky rice very soft sweet and yum. <br/>we try their Pad Thai noodle ,we love the taste. They put Chive in Pad Thai which make it really tasty. service is friendly. We love this place,

I have been there for lunch and had a stir fry. Food was good. Reasonable prices. friendly service. The place was not too congested. Will go there again.

Food was really tasty, not greasy. The coconut rice was amazing as was massaman curry. Reasonably priced and the staff were friendly and lovely. Great find from having randomly popped in from off the street.

Terrible food. One good waitress, terrible management. Packet sauces, tasteless. I've had better food court thai. Never again. Don't waste your money; buy a supermarket sauce and you'll get better!

Dined here the other evening, arriving right at 6pm without a reservation..the waiter was accommodating in terms of no booking but made it clear we had to sit where he put us - even though we were the only ones in the restaurant at the time. We ordered curry puffs for starters which was delicious. The mains were a bit of a letdown..the duck noodles I ordered were a bit on the bland side and my friend's Nua Yang Takrai was overpowered by the lemongrass..the sirloin was cooked beautifully though. The star of the show was definitely their desserts..my friend ordered the dolce vita while I had the lemon di sorrento. That lemon cream gelato with the tangy hit of lemon curd was sublime. My friend loved her dolce vita also and stated it was the stand out dish. The service from the waitresses were friendly, warm and attentive...definitely made up for the bad first impression we had of the waiter. I think though that the food was a bit on the pricey side.

Came here for a quick bite and absolutely loved the curry platter. 3 curries and some rice to go along. Great food, great ambience and wonderful staff

We came as a group for a birthday. Cool little fit out and really friendly staff. But food was really over priced for what it was and we have had much better else where. $80 for 2 people which was just 2 mains, one entree and 2 corkage.

So delicious, we had the special that gave us 3 types of curry and the presentation was top notch, so was the flavour. I had the grasshopper cocktail, lots of fun.

My stir fry dish was refreshing, light and tasty without being too salty or filled with MSG. customer service was excellent, atmosphere was relaxing and food arrived on time. I would definetely come back for more.

Talking about authentic. Yeah! This is the one. <br/>We try out their curry night which has three different curries in one serve . The jungle curry is so yummy. Nice spices & very fresh. <br/>Reasonable cost. Staffs are nice & polite.

I went here for a hens night at a private room dinner. food was really yum and huge portion sizes. It was great for a function and really nixe customer service.

Thai food at its best<br/>The manager is welcoming you always with a big smile<br/>He makes great recommendations and is always there to make sure you having a great time <br/>We loved the satay, also really nice mussels in coconut cream sauce<br/>Me and my wife are not big veggie lovers but we gave a try to the massaman veg curry which was awesome<br/>The service is great and the good is more than great<br/>We have been there few times and we can't wait to go back

All time favourite of mine when it comes to Thai food. Great service, good quality and quantity food. First restaurant in mind when I decide to eat Thai food.

We ordered the set menu for two$40 per person, the food average is ok, service is quick and attentive even it was on weekend night. Might come back for the curry next time

The service is the same eveyrtime we go..<br/>The taste of the food is good but my partner always complains about the quantity.<br/> BYO makes it a good spot in city for dinner with mates

My second time at Mai Thai, this time for lunch on a Wednesday afternoon. Really good and quick service. Was catching up with a friend and we ordered the express lunch.<br/>I ordered the yellow Thai curry. Simply delicious. Moreover we sat there talking for almost an hour after even our lunch was over and the ladies didn't say a word. May be because the it wasn't relatively busy being a weekday, yet.<br/>The first time we had ordered Tom yum soup and the prawn curry.<br/>Loved the food both times. Superb ambience.

Had a group of 25 here for my birthday dinner! Organisation was second to none! Food service was efficient, the portions were a bit small for a Thai restaurant but delicious food! Great for large groups!

Great food. Great service. <br/><br/>My friend spilt curry on herself and the waiter came promptly with soda water and paper towels without having to be asked. <br/><br/>The food is reasonably priced and always comes very fast. Would highly recommend this place!

Came here with an entertainment voucher for a wee discount. Had the set menu for two which included a few generic starters e.g. Spring rolls and curry puffs, tom yum soup, fried veges and pad thai and dessert.<br/><br/>Hmm. Wasnt very impressed with this place. My pet peeve is when food, that is of a fast food or takeaway standard, is sold at "fine dining standard" prices. Taste, presentation nor quantity justified the price, and the slow delivery of food did not satisfy the anticipation one would usually have with a set menu. I could have saved time and money by eating at any food court joint on K road.<br/><br/>The homemade ice cream tastes like and looks like, and I suspect is, some tip top tub ice cream served with syrup.<br/><br/>Also, if you order beer, one would usually expect to receive before the meal, and not be charged for it when it was not eventually served.<br/><br/>Only 2 Yums Sawadikap

Went with five good mates. We ordered the set menu per person and what a treat! Entrees, soup, main and dessert and better still it is BYO. We had a great experience, excellent service and we sat up the top which was cosy.<br/>Update: tonight I brought hubby here for dinner so he too could sample the intricate flavours of Thai food so perfectly balanced e.g sweet, sour, bitter, salty and spicy - here at Mai Thai compared to other Thai places we have dined at in the past.<br/>We settled for the $40 pp set menu for two as it consists of popular and commonly known dishes such as Goong Hom Pah, Satay, Tom Yum Goong (great palette teaser before the mains) Massaman and Pad Thai.<br/>Service is attentive, polite and never in your face. Our water glasses topped continously and plates cleared not long after we had devoured each dish.<br/>A lovely evening with hubby dining over intricately balanced aromatic Thai dinner.

One of the few Thai restaurants in Auckland CBD. The meals don't taste like authentic Thai. The food was average to poor, but I've only tried a few dishes so maybe I just chose the wrong ones!? It's a bit pricy considering the quality of the food. Would I consider going back? No. There are more tasty Thai places if you venture out into the city fringe.

It's one of the best Thai restaurant in Auckland. Scrumptious food and friendly staff. Highly recommend.

Went last night to celebrate my birthday with a group of girls, DISGUSTING service. Disappointing experiences. Will NEVER return here again. It doesn't matter how good the food is when the service is that bad.<br/><br/>One of my friends wanted to skip the main and just order dessert and the waitress was very rude and said, she needed to order a main, everybody in the table should do it!!<br/>After a talked to her she asked me my credit card to secure the payment. Super rude.<br/>We wanted more water and the waitress was all the time away, 1little jar for 10 people.<br/><br/>Payment also a problem, we tried to use the entertainment book voucher and the woman ask for just one payment.

Wonderful Thai food, when you have a craving for Thai food this is the best place to visit quiet reasonable too the best value for money if your ever in town visit this place<br/>

Best Thai Ever. Been going here for well over 20 years now and nothing has changed, literally. The satay chicken skewers are still the best - the sauce is amazing.

Have eaten here twice, was great the first time however I ordered the same thing the second time and the recipe had been changed which wasn't great. Lovely staff and ambience nonetheless

We went here on a busy Friday night, service a bit slow and they weren't great at giving us water despite us asking a few times. However the food arrived pretty quickly and was great! I am a Very Hungry Person and found the meals to be well-sized and filling. Great, extensive vegetarian menu. Had some awesome coconut rice on the side of my meal.

Ordered massamum curry. Was really hungry that night , so my meal wasn't as filling and satisfying. But it was alright, just not my favourite thai place. Price is a little on the higher range as well, and you have to pay extra for jasmine or coconut rice.

I've been there several times. The foods are marvelous, I really enjoy their foods and drinks. Service is awesome, everyone very friendly especially bartender man!!!! OXOX Love this place.

This is the best thai restaurant i have tried so fAr in auckland. The food was oishi <br/>Im from japan <br/><br/>Xoxoxoxoxoxoxoxoxoxoxoxoxoxox<br/>Xoxoxoxoxoxoxoxoxixoxoxoxoxoxooxox<br/>Xoxoxoxoxoxoxox

Have been to Mai Thai several times and have had to draw a line on returning. The service is lacklustre - staff are quite rude/unfriendly. We have always booked tables in advance and have had multiple problems with numbers when we arrive, with not enough spaces laid out for the number we requested and having to wait awkwardly for several minutes even though we booked tables days beforehand.  The food is nice but many dishes which were requested as mild by members of our group came out far too spicy. Staff also made faces for the few people who wanted to share dishes, again quite rude. When it came to paying however, the staff somehow managed to get even ruder, adding corkage where it never existed, and getting very angry when we pointed this out to them, resulting in a stand off where they refused to take items they added off the bill. Would definitely not go here again, and would recommend people to stay away and find another Thai place in the CBD.

Went to this place, around 6 months ago on my friend's bday. The first thing I noticed there was that the restaurant was too crowdy, it seemed like the full first floor was stuffed with people. We went on a surprise visit to Mai Thai, without prior booking but we were happy to get the table soon after our request to one of the waiters. Food was good, but we got it after a LONGGGG wait. I understand that the management take pressure by satisfying so many customers at a time. But i would probably recommend Mai Thai, to shift to a much bigger space with a bigger team. I guess that the place has got popular with the food it has provided to its customers for decades, but they should start mitigating the waiting period of the customers. <br/>Fine Casual Dine restaurant. Had a fine experience overall. Cheers :)

They have the best Pad Thai hands down for Vegetarians. I am a fan of going to this place in big groups. Service is always good. A lot of variety. Also reasonable on price. I suggest coming here, the atmosphere is noisy but that is what you will expect in a big restaurant like this.

Disappointing overall. First, the waiter over ordered the entrees and mains but convinced us to take the extra meals (which we had to pay for). The service was pretty slow, and to top it off, I specifically asked for an extra hot jungle curry which came disappointingly mild and lacking the authentic thai flavour. In fact, it was lacking flavour overall. I've been to Mai Thai several times over the years and every time it's a little worse than the time before.

Went here last weekend on Saturday night and absolutely loved it. The atmosphere was great, great service and very traditional good thai food. I ordered a pad thai and chicken satays, both were delicious. I recommend this restaurant for anyone wanting to have a nice evening and enjoy classic Thai dining.

I went here last night. Three or four tables were booked. The food arrived 20 minutes later. The rice was a served a child like portion. The squid stunk and was cold. As was the rice. We asked for mild and got so hot we couldn't handle it. I complained twice about the spice. To two different staff and both did nothing. Ordered a second rice and didn't even get one. The only nice thing was the wine.... That I bought my self. Don't go here! It will ruin any occasion! Didn't even get a discount. Only go here if you don't appreciate good Thai food. Too cold. Bad service. Late food arrival.

Looks like we were not the only people disappointed by the (quite frankly) appalling service at this restaurant. We always come here for my partner's birthday each year with a group but I will never be returning here again after this recent time. <br/>Made a booking for our group of 10 people for 8.30pm on the Saturday night. They called up at 11pm the night before to re-confirm - quite late for a phone call in my opinion. <br/>Turned up on Saturday just before 8.30pm - didn't get any service until I had to ask at 8.45pm. Got told that our table had been given away because we were late ... we were there at 8.30pm but nobody served us, we were left waiting on the stairs as the restaurant was so busy there was nowhere left to stand. <br/>They were really rude about it and didn't try to resolve anything. I stated that they needed to find us a table because this was a special birthday - at 9.20pm still nothing ... staff all looking really flustered - really rude man trying to tell us it was our fault. <br/>They didn't really give a damn because they are so busy that they don't need to... but I'm hoping with enough bad reviews they will see how important good service is.

Had a large booking with Mai Thai prior to the comedy gala (17th of May 2014). Understandably adding to the confusion for wait staff, our group was spread over two large tables within their rabbit warren of a restaurant. That being said our tables were in such tight quarters you could not even pull your chair back to get out, more of a climb over chairs or duck under tables for freedom.<br/>The restaurant was extremely hot and humid, this is before anyone had even touched some sort of spice in the entrée. That's a whole different ball game. Multiple requests were made for the fans to be switched on, which wait staff responded with a hollow 'yes'. After about 45mins post latest request a member of the group located the switch to add some sort of relief from the uncomfortable hum of the restaurant.<br/>We arrived at the restaurant at approximately 7.40pm, 8.00pm one of our tables orders were taken. 8.30pm our table requested our orders be taken. 9.00pm our drink order arrives at our table and the other table had already consumed their entree's and mains. 9.20pm some of our mains arrive followed by our entree's, orders were incorrect and some cold.<br/>I ate my meal angry and write this review angry. I will never eat at Mai Tai again on my own accord.<br/>Staff were severely overwhelmed and the restaurant heavily overbooked. All in all, regardless as to whether the food tasted good or not, it made for a very unpleasant dining experience.

Good Thai food but this places doesn't stand out from the dozens of Thai places all over the city.

I went here with my friends to celebrate my birthday and was looking forward to a good evening. The guy that served us was extremely sweet and took our orders. Two of my friends were unwell so they did not order anything but just came there to celebrate with me. Everything was going fine, until the Manager (a lady) went up to the two of my friends and very rudely asked "are you'll going to order anything?" to which they politely said no. She again very rudely said "You have to order if you want to sit here, you cannot share with anyone as each meal is only sufficient for one person". She certainly did not say this out of concern because she was yelling at us. I found this very insulting and told the manager that no where does it say we have to order one meal per person to dine here. To which she said "I've written the menu and if you don't want to eat here you don't have to return". She certainly has no customer service skills being the manager. The waiter who served us was kind enough to apologize on her behalf and made sure we were comfy. The manager was fine to everyone else but us....we were the only brown people there. Never returning here for sure!

Had booking at 8pm to celebrate mom's 65th birthday. Was waiting for a table for 40 mins. Mentioned few times to the waiter that my mother was a diabetic and needed to eat on time as she's on insulin. Waiter kept saying that the table is ready and will be seated soon. At 8.45pm we left with no table. Place was packed. If they are so busy and unable to accommodate they should not accept any other bookings. They just want you to wait in the bar and keep paying for drinks. When I mentioned this to my friends, they also mentioned that they had to wait long time and food wasn't even good. Never again!!!

I was taken back by the interior and was ready to enjoy a nice dining experience upon arrival, however when the food arrived I was incredibly underwhelmed. Some of the blandest thai curry I have tasted in Auckland. Very pricey and not the friendliest service. Won't be returning.

We've been there many times and thought it a nice place to eat decent Thai food although a bit pricey.<br/>This time we went there a busy weekend and ordered Tom Yum Goong, chicken satay, and a Green curry to share. We didn't mind the bill but merely not so hungry..When we asked our leftover green curry to take away, one of the female staff tutted! We didn't know here is such a fine dining enough not to allow takeaway! Or the check we paid about 80 dollars incl. drink was too cheap for them?<br/>I love their green curry but since then think about if I should come back. Just shame..

This is one of my go-to Thai places for the past few years. The lunch specials are cheap and taste great (must try the green curry!) <br/><br/>The dinner menu is pricey but good food and cocktails are also delicious. I have been here in big groups as well as in twos - the service is always great. Absolutely love the brick wall decor!

Eh, nothing special. Decent lunch specials but during the week, I was the only customer there. The Pad Thai was a little bland and wished there was a little more tamarind sauce in there. <br/><br/>The prices are so high for dinner, I wonder if it would be any better but don't think they would be.

If you're taking out elderly relatives who don't normally eat Thai food, here would be great- its very un-threatening and non-exotic. Yawn.<br/>I guess people who come here a lot don't eat at other Thai places. We eat Thai all the time, and this place just doesn't have good food. Its OK. Any little local place does as good or better, so all you're paying for is the decor, which isn't any better than somewhere like Tom Yum- which happens to have superb food at 1/3 the price.

Went here on New Years Eve and they were terribly busy and understaffed. Can hardly hold this against them considering the night. So, of course service was not so good. A table of 6 all ordering beer and spirits only served drinks twice. <br/>For entree we all had mixed platters. For main I had the Larb Sawan - <br/>Minced chicken, beef, pork or duck seasoned with spices, lemon juice and toasted ground rice served with salad.<br/><br/>I had never tried it before and it was delicious. Quite spicy for me since I can't handle spicy food but it was a refreshing type of spice - the lemon juice balanced it nicely and the helping was huge. <br/>Everyone was happy with the food. <br/>Unfortunately we were seated out the back in the ugly conservatory but once again it was because of the night. <br/>We were lucky to get a booking and I'm sure another visit would be an entirely different experience. Lovely food.

Normally always good food here, but I had stuck to chicken and prawns in the past. Tried Red curry with beef... Big mistake. Beef chewy and tough!! Could not eat meat, luckily good amount of veggies kept me full. Staff not bothered by feedback and I had to challenge paying for that dish, they took half of reluctantly.<br/>Tom yum, &amp; larb yummy, other meats duck chicken &amp; pork cooked nicely.

I love the decoration, i even took pictures from the ceiling, the food is really good, we had an entree, 2 mains and dessert and everything was delicious, even if you don't know what to order i can assure you everything would be delicious, the uniforms of the people working there make you feel on vacations! <br/>I'll definitively go to Thailand on vacations now!!!

Dined here last night, service was amazing, we ordered cocktails entrees and mains at the same time, within minutes the cocktails were brought out to us and very well designed and tasted amazing, moments later our entrees arrived and they were also amazing. Less than 15Min's later our mains arrived and the chicken meal I ordered was just the best Thai food I have ever had, my partner ordered a lamb and cashew meal from their favourites menu and it even better than my tasty meal. We would have spend less than 1 hour there. Decor is fantastic. Its warm and the service was just amazing, I will definitely go back for meal here!

I've eaten here on many occasions and the staff are friendly, and the food is of a good quality. Its not the best thai I have had but consistent.

The best Thai restaurant that I've been to for some time, the food was excellent as was the service. The staff are friendly, knowledgable and efficient. The menu covered everything that I wanted and a lot more, I tried a new dish on each occasion that I went ther, three in all, and each time the food was excellent. I would recommend this restaurant to anyone.

Service and decor was excellent, but the business lunch 'reheated' set menu option was a taste let down.

expensive. food was OK, not it was only OK.<br/>parking is a pain and really not worth the hassle to be honest. <br/><br/>dee jai is way better!<br/>probably wont go back

Wife and I went at lunchtime. Was informal, relaxed and not packed at all. The service was of a high standard, the staff polite, friendly and on the ball.<br/><br/>We ordered from the main menu. Food was of an excellent standard: menu indications of hot/mild were spot on.<br/><br/>Starters: Chicken Satays &amp; Prawn cakes. Both were perfectly cooked and presented. <br/><br/>Mains: Beef &amp; Potato curry with rice &amp; Thai Fried noodles. There was as much rice as you wanted to have with several servings of it if you so wish! All was very tasty and the meat perfectly tender.<br/><br/>Deserts: Coconut ice-cream &amp; glutenous rice, Custard cake and vanilla ice-cream. Both deserts excellent - loved the chilled coconut with the warm and slightly salted rice. Perfectly executed dishes and presented well.<br/><br/>Coffee: short black and latte. Both very good. Presentation of short black was exquisite.<br/><br/>Drinks: 1 beer, plenty of chilled water.<br/><br/>Bill: $94. There are $15 &amp; $19 lunch options too.<br/><br/>We'd go back again. It is a bit pricey but it is also a cut above the other eateries in the area.<br/><br/>The one slight gripe was that the interior is beautifully presented but we were put into the less attractive 'lean to' conservatory area at the back. Didn't seem necessary as there were plenty of other tables where we could have been sat. We could have asked to be re-seated but decided not to. Wasn't a major thing but did stop this review from being a 5star one.<br/><br/>Would happily eat there again - it's a place for a special treat rather than just a lunchtime date/meeting with friends.

We always got o Mai Thai as normally there food is real nice and the service is real good...however we went to Mai Thai on 22/12/08 and I asked for my meal which is normally 2 chillis on the spice factor to be reduced to a 1. When I got my food it was so spicy that it was burning my lips, so I sent back advising it was way too spicy. I got my food straight away and took one mouth full and thought this is good, went to get another only to find that there was hair in my food. So once again I sent it back. This little man came out and asked me what was wrong with my food all the while twirling what looked to be the hair in my food around his finger. So explained why I sent the food back twice then he asked me to pick another meal coz I didn't like what I had ordered. I always order this dish (9.10) and have never had an issue with it before. It also looked like he was trying to match the hair that was found with ours as if we had planted it in the food. No apologies or anything. Very poor experience...needless to say I will not be going back to Mai Thai anytime soon

We have dined several times and as a NZ maori we absolutely loved the food and the great service we received. Thai food is exceptionally tasty and low fat which is a bonus considering NZ food is mostly processed garbage. I have tried to cook Thai food at home but somehow it just doesnt have the same flavors &amp; taste as dining out. Love your restaurant and the outstanding service from your team. Have recommended your restaurant to others who have also dined several times. We recently had a large birthday group there of which we all loved the experience.

One of the few restaurants in Auckland that offers BYO - they make up for it though by charging a lot of money for good food but nothing special.

Loved the food there. The atmosphere was relaxing and the interior of the restaurant was nice.