Review The Cup - Christchurch

We love this place - Dusk, now, not Cup. Comfy window seats, lovely views, sun and tasty food. Sadly our usual Eggs Bene has shrunk! The yummy layered potato underneath has halved in serving size. It was tiny!

Food was delicious and good atmosphere with amazing views over the city. I downgraded the service to 4 as there was quite a bit of wait for both clearing my table from the previous customers and also for the food...which was worth waiting for. A heaven for celiacs with freshly baked gf bread and good variety of gf food available

Great view! Service could be a bit faster 😁 Edit: Second time around, much faster service even with a packed venue. The mustard aoli on the steak sandwich blew my mind, highly recommended. The French toast was great too.

Absolutely beautiful spot for breakky! Coffee was delicious and the service was top notch, kiwi hospitality at its finest. The owner even popped out for a chat - great place!

Amazing relaxing view, good place to unwind alone or with friends and special someone. Not so sure about the service though, must be an early in the morning type of mood. Love the coffee, pie and quiche. Will definetely come back on sunny weather. Hopefully, the staff smile more..😊

Absolute love coming here! The best coffee in town and staff are so friendly. Vegetarian pizza is delicious and the views are on point!

A great experience all around. Made a lunchtime reservation with special request for seating. Staff were so friendly & helpful. Even the owner/manager? who was immersed in paperwork had time for a smile & greeting. We both got caesar salads & they were exquisite. My coffee was perfect. THE VIEW was incredible over the city & to the mtns, I could see forever. I absolutely loved this place and will certainly be back.

Exceptional food! My seafood chowder was full of an assortment of seafood, thick creamy and flavourful. I tried my friend's open omelette and it was fluffy and full of vegetables and feta cheese and quite substantial. The service was top notch considering it was the day after the terrorist attack and they were also low on staff. Views are always beautiful. A real Christchurch classic.

Amazing views over the city - if you’re lucky enough to nab a table by the window. The French Toast Sticks with banana, bacon and maple syrup were really good.

I came here for a coffee and brownie, great coffee but the brownie was on the dry side though. Lovely views of Christchurch which is what makes it special here. It's clean and Overall a nice place to stop at for a quick or long stop

Best view in Christchurch from a cafe/restaurant. Creamy coffee... Slow cooked meat dishes for dinner are fab..

The food was first class and the service the same. Prices are good and the scenery topped off a great time. I will definitely be going there again.

Seafood chowder is to die for! The staff were very accommodating and views beautiful!

Came here for a quick take away coffee, lovely views and excellent coffee but slow service.

top brunch spot in the lower stratosphere with postcard views on a clear day - top notch flat white - excellent seafood chowder brimming with marine goodies - service always pleasant & obliging - well worth the hike

The Eggs Bene with salmon and French toast were divine!!! Service was very friendly and prompt however, the mushrooms and berry compote on toast was a peculiar combination...not sure I’d order that again. But on the whole, a lovely dining experience

I came here for a birthday breakfast, booking it for 9:00am, when me and my friend arrived they were closed and had no explanation. I attempted to see and walked into the front door and was simply told that they weren't ready yet. I can't remember there opening time but me and my friend waited for over 40 minutes for it to open which was far past the time they said they opened. We only waited this long because it was 1.my birthday and I wanted a nice view 2. we had taken the bus up the hill and had no back up plan of where to go or which bus to take. Once we finally were allowed in, they didn't even ask about my booking and me and my friend walked in without an apology for the late opening. The food was alright, but we weren't asked or served, we had to go up and awkwardly take the menu. There was no cabinet food options also. Once my hot drink was served, it was no longer hot. Left here feeling extremely disappointed.

This is a great cafe. It can be busy at times, but the food and drink totally make up for it. Friendly staff and a great view out to the whole of Christchurch. This place serves incredible drinks.

The view was nice looking over Christchurch city. The hollabdaise sauce was a bit too sour which made it taste a bit strange. The clam chowder was good with generous seafood portions but it was chunky and gluggy and not soup enough. Still tasted good though

A good cafe with a great view. Having breakfast there in the morning is absolutely beautiful while looking over the snow-capped southern Alps. Okay menu and good food and service. The cafe can get crowded, in fact, it is crowded most of the times. Better to book a table in advance.

such a cute little place, pretty generic menu but the amazing views make up for it! I had the mushrooms which were very well flavoured but could have used some more sauce as there wasn't much, my boyfriend had the burger and chips which he loved but he loves anything. the only down points were the generic menu and the lack of sauce with mushrooms, everything else was pleasing!

I'm usually not one to write a review but it was just so good!!! Went for lunch in the weekend, place was busy but got a table outside which was nice as it was a hot day. Ordered a flat white and a Japanese chicken salad for me and an iced coffee and big brekkie for my partner. <br/>The Japanese salad was just YUM, was so fresh and the dressing delicious, you guys should bottle it!! Hubby said the big brekkie was great too, he particularly loved the rye bread.<br/>We can't wait to go back, perhaps for dinner next time.

Went for lunch with my husband never have we had such shocking service. First we waited nearly 40 minutes nobody asked us if we wanted a drink we had to ask for water. I ordered the Cesars salad paid an extra four dollars and fifty for chicken. I got no parmasan cheese in my salad soggy croutons and a had boiled egg and about five tiny pieces of chicken. It's the worse service we have ever had and I DON'T RECOMMEND THE CUP TO ANYONE

Went for breakfast this morning with my work (group of 8).  We were disappointed from the phone booking day before - whoever answered the phone gave the impression that 7.30am was too early for breakfast during the week and did we want to preorder which some of our staff were not available to do; to when we arrived we were greeted by the waitress with no smile/welcome and a resentful attitude.   She obviously wasn't a morning person and it reflected on her service.   Unfortunately we won't be going back to the Cup which is sad as we have been a number of times and have enjoyed the view and friendly welcoming service.

This is something I wish to bring the public's attention to. I wrote the following review for The Cup in March, and what has come of it has to be the most shocking display of customer service I've ever seen. More details at the bottom.<br/><br/>I wish it was possible to give this cafe zero stars. Cup, you never fail to disappoint me.<br/><br/>Every time my in-laws are in town, they insist on breakfast or brunch at your sub par cafe. And every time, I walk out feeling like I've been robbed in broad daylight. This mornings visit was no different.<br/><br/>We had reservations for the family, 16 of us, made yesterday. However, this didn't stop the staff from being woefully unprepared.<br/><br/>Somehow it was rather difficult for the front of house staff to keep track of which drinks and meals were ordered from which of the two tables we were seated at, resulting in them walking around with coffees and meals asking who ordered what. Bad form. I have learned from previous visits not to disappoint myself with the horrible burned coffee that your "baristas" produce.<br/><br/>Along with the inevitable mix ups of who ordered which meal, the incompetent cooks were unable to plate all our meals at a somewhat similar time, which ended up in half the group pretty much finished with their meals before the rest of us got ours. This gave me time to observe one of the cooks scratching his greasy hair.<br/><br/>I ordered eggs Benedict. The untoasted, unbuttered English muffin was soggy, with a pitiful amount of salty spinach and salmon. The eggs were so overcooked they were hardboiled. The hollandaise was oversalted.<br/><br/>While eating his meal, my partner went to use the napkin that had been rolled around his silverware, only to find a nice little mouse poop right in the middle.<br/><br/>I'm finally done with Cup. Next time my in-laws are here I will insist on somewhere else, this is horrendous. I have spent ten years in the hospitality industry, most of which as a chef, with a bit of front of house here and there. Cafe work is the easiest out of all the factions of hospo, and still your staff just can't seem to do it with any degree of competence.<br/><br/>Stop banking on your view, everything about your cafe is probably the worst I've ever seen. Get front of house staff that have an iota of an idea of what they're doing. Get some cooks that have pride in their work and hygiene standards. It's not that hard.<br/><br/>So about a week after this, the owner of the cafe messaged me demanding I take down the review as it violates her intellectual property. Sorry no, that nulls the point of the review system. Did I get an apology or any attempt at rectifying the situation, as any business owner with a sense of decency would? Haha, no.<br/><br/>A couple of months after that, someone commented on my review calling me a silly cow and telling me not to come back. Quick investigation (clicking the guy's profile) showed me that he is the baker/"cook" at Cup. I called him out on it, to which he angrily replied that his food is great and the reason I didn't like it is because I hate my in laws. How insulting is that!<br/><br/>Some weeks later a random person commented on the review saying she was glad she read it, and that she will not be going there and telling her friends not to as well. To which the slighted "cook" has replied that he has found out I have a hidden agenda behind my bad review. This is absolutely crazy talk, and slander too I believe. My only agenda is to warn people about an overpriced, unhygenic shambles of a cafe.<br/><br/>So inevitably this review will probably be hidden by Zomato when the owner sees it and pays the premium for bad reviews to be buried (I know how this works), but I can only hope this gets out in some way. If you've made it this far, thanks for reading :)

I like food there! Fresh ingredients and nicely cooked! It was very good dining experience! It has excellent view of Christchurch. My parents enjoyed meal there.

Recently went for a late lunch, arrived 1310.  Quick food choices a bit mundane.  Ordered wedges and asked if they would take long as was on a short break.  Was told 5 minutes,  though they sat on the counter for ten minutes before they were brought over.  They seem disorganised.  Brought drinks out to customers that came in after U.S., before bringing our food that was ready.  Also after delivering food.,  they didnt seem to have for thought to clear a dirty table on their return back to the kitchen.. I it wasn't exactly busy.  Food was nicely cooked.

Recently went there after a recommendation from a family member who dined in for breakfast. My partner and I also had breakfast and the food was superb great presentation of the food and taste was spot on. I would recommend their cinnamon french toast best french toast to date that I have had from a cafe in Christchurch, my partner had eggs bene and thoroughly enjoyed it. The barrister's know how to make good coffee. Service was friendly and welcoming and ensured we were being looked after. The layout of the cafe is good one downside is the new wall where the car plunged through a few weeks ago is now is boarded over instead of the nice open windows but, overall the view of Christchurch from the Cashmere hills makes for a great outing for breakfast. <br/><br/>On another occasion I went for dessert and highly recommend their selection of desserts, Chocolate mousse to die for.<br/><br/>Would highly recommend this cafe

Extremely small portions, and the bacon was overcooked. The service was very casual and the restaurant had quite a bit of food spilt on the floor - I had to brush chips off the chair before I sat down. Certainly not up to the standard you would expect from any cafe and we won't be visiting again.

The service was outstanding all the wait staff were so friendly and helpful choosing our meals. The food was excellent the best mussels I've had in Christchurch, presentation was fabulous also. We had a great view of the city and the coffee was some of the best I've had too. Will be coming back definitely what a great dinning experience

I have been to many many restaurants and I have never come across such poor management and wait skills. Long story short.. An old couple were told to move 3 times once in the cold, we were asked to move twice, no drinks offered and no introduction or specials listed. If you were booked it was "there's ya table" EVERYONE on the tables were all complaining. Nobody got a knife and fork we had to ask for one...no go up and wait then ask. The owner hasn't trained staff for dinner service a lot, left and it was the talk of all there. Unbelievably horrible but what a shame because the food was great. Never ever will I return.

We took up a deal voucher to try the Cup Cafe again after a bad experience last year when our food arrived with a "long hair strand" in it. Hey everyone deserves a second chance don't they? Unfortunately not in this case. We got a great window seat with a view but it was all downhill from there. Our lunch orders were taken. 30 mins later I politely asked when the meals would arrive. The waitress replied why, are you in a hurry? We had only ordered a smoked chicken salad and a BLT. The meals turned up 5 mins later and were very small "child like portions". My partner had no chicken in her salad so that was returned with 4 tiny pieces of chicken and no apology. At no point did anyone ask us how our meals were which I must add were quite bland to be honest. The only saving grace of this cafe was a good takeaway coffee on the way out. We won't be going back any time soon.

First time reviewer. Couldn't let it go. Met Chch friend at the Cup this morning. Great buzz, clearly popular. Wanted a table by window which had been booked at 10:15 and was clearly a no-show. Informed by one of the young staff they give patrons 20-30 mins before releasing tables if no-shows. How ridiculous! But the main reason for this review is the appalling coffee. It was weak! Clearly they 'split the syrup' so everyone gets half strength. The cups were far too small for a normal flat white and if wasn't hot enough. Some serious attention needs to be given to the standard of the coffee if I'm to risk another visit. You can't make a good coffee without using a generous amount of beans. Come on Cup , stop bring stingy. And Chch coffee lovers? - don't put up with this standard. Great view though.<br/><br/>PS: it's 'barista' not 'barister' too by the way. Coffee just ain't your thing is it!<br/>

I haven't been to Cup since July, but it was always my favourite place to get brunch on a weekend when I lived in Christchurch! The staff are lovely, food is excellent and the view is to die for! Best view of the city any restaurant/cafe has in Christchurch! Their evening menu is also delightful, little more upmarket but worth the extra few dollars! Fine wine that compliment fantastic meals makes for a very romantic evening, especially with all the lights of the city! Would recommend this place to anyone! Can't wait to visit Christchurch again and get my favourite French Toast!

Went for an early lunch on a Wednesday with my fiancé. He is currently on crutches. There is no parking nearby, as was very obvious when with someone who's mobility is impaired. <br/><br/>He ordered spirulina and a lamb salad- which consisted of a bowl of mesclun with peppers, some feta and a slab of meat that had not been seasoned, well cooked or sliced prior to plonking it on top. <br/><br/>I ordered soup. What I got was a very large bowl of soup with a slice of toast. The soup tasted like it was from a tin. The bread was standard sliced pan. Very disappointing and overpriced for what it was!<br/><br/>$ 35.50 - for a very mediocre meal. <br/><br/>Will not be returning anytime soon

Took someone here for breakfast on their birthday on a Sunday morning in the middle of July. <br/>It was great to sit and look over the city, and at least the windows were clean for this – certainly didn’t want to look at the café floor/seating/front counter/kitchen as they were all filthy and there was no bright morning sun to accentuate this grubbiness. <br/>Pancakes and scrambled eggs meals were better than expected – usually I hate my pancakes smothered in the toppings and would much rather apply what toppings I would like at my own accord. Coffee was o.k., but certainly didn’t have me rushing back for a second. <br/><br/>The waitress looked like she had dragged herself to work after a big Saturday night, and had filthy clothes on. There is really no excuse for this, particularly this early in the day. <br/><br/>Upon paying, I was overcharged, and had to correct the person on the front counter. I also had to ask for my eftpos card back as she had forgotten to give it to me.<br/><br/>It was slightly disturbing to see the mop head in the kitchen sink, next to the dishes I had just eaten off – I have been consoling myself with the fact that it didn’t look like any of the staff had bothered to us it going by the state of the floors, but it did leave me questioning the food handling practices/hygiene and would well be enough to put me off returning. The warn seats and grubby counters really let the café down – surely upping their game with the presentation side of things would improve the general impression of the café.<br/><br/>Not terrible, not excellent. Probably not my first choice should I want to take someone for breakfast somewhere again.

Last Saturday my husband &amp; I went to the Cup Restaurant for Dinner. We ordered our mains as we were not hungry enough for an entree we had to wait over an hour for our meals which is too long, no apology for this was made(although we didn't complain) The meals looked lovely I had Akaroa Salmon served on potato &amp; spinach mash (The mash had hard lumps of potato all through it &amp; the overall flavour of the dish was lacking, it came with a nice citrus sauce but there wasn't enough of it).<br/>My husband had a Scotch Fillet which came with roast potatoes &amp; kumara, he enjoyed his meal the steak was cooked to his liking.<br/>The dessert was very disappointing, it was Rhubarb Crumble(which was mostly apple from a tin) with a teaspoon of canned cream &amp; 1/4 scoop of ice-cream (very stingy).<br/>The crumble topping was not cooked properly &amp; tasted of raw flour.<br/>The waitress was very friendly &amp; deserves recognition for making the experience more enjoyable than it might have been.<br/>We would not recommend this restaurant, their cafe is great though. So maybe they should stick to doing what they are good at.

Today myself, husband and extended family went to Cup Cafe in the hopes of having a nice brunch in a nice atmosphere. Sadly our hopes were dashed once we underwent literally the worst dining experience we have ever had. As a party we are not used to complaining at restaurants but the quality of one of the meals (The Big Breakfast) was so utterly sub-par it was astonishing. My husband politely tried to eat the meal, but after finishing about a quarter of this clearly old, wrinkled sausage, over-fried and over cooked hashbrowns and essentially an unfresh untasty dish, I went to one of the staff to comments. Someone came and looked at it, left and no one attended to us for about 10 minutes while the rest of the table finished their food. With my husband's still uneaten meal getting colder we then spoke to another staff member who finally got the manager. The manager then informed us she would do nothing to correct the meal as it had been partially eaten. We pointed out the quality of the food and asked if this was truly something that Cup stood by. The manager conceeded and took the meal away. After another ten minutes or so she returned offering only a complimentary coffee, which my husband doesn't drink. We asked if surely there wasn't something else she could do as this was really quite terrible service/food. She offered to have the chef come and speak to us which we happily encouraged so as to determine why on earth such poor quality was unabashedly served. She left our table and returned after another short wait to inform us the chef was very busy and we would have to wait. We declined, told her we were very disappointed and left. On our way out we passed a recommendation to an ordering table to not get The Big Breakfast. As we were walking towards our vehicles, the chef came out from behind the restaurant to verbally accost us. She demanded to know what we'd told the ordering table as we left; we happily enlightened her and posed our same queries to the chef herself. She was highly rude, highly unprofessional and highly confrontational. Clearly she had no problem arguing with paying patrons on the street, but could not offer us the common courtesy of speaking to us at our table as requested. Overall I have been left baffled at the behavior of this restaurant and wouldn't ever recommend it to anyone based on this terrible experience.

I went to Cup Cafe today, and was pleasantly surprised to notice that the menu had changed and the service was brilliant. I had been to the cup once before about 6 months ago and wasn't to happy with my overall experience. But my friend had told me how it has hugely improved. I must say it was best café experience to date. And will be recommending it to all my friends. I would like to give compliments to the chef and all the staff that were on today. Especially the lovely young lady (Gina) who greeted me with the most warm and welcoming smile. Customer service, coffee and meals were excellent. I can't wait to come back.

Went to the Cup this weekend and took a friend from out of town who I had been talking to about the Cup for several years and it was great. Got a seat by the window with amazing views and had coffee and lunch and then another coffee and was just as good as ever. Lovely and warm and friendly staff and looking forward to heading back again soon

Visited Cup Cafe today for a work function and I ordered the confit duck and spinach ravioli. It arrived with a very tasty sauce, and a very small portion.<br/><br/>As in, a "Where are the hidden cameras, surely I've been set up for a joke" small portion. 3 pieces of ravioli total for $22. When concerns about the portion size were passed on to the manager, her response was "Yes, but how was the flavour?" Placing this dish on the Lunch menu was a very poor choice, as it was barely an entree. <br/><br/>Some of my coworkers meals looked awesome, but I don't think I'll bother going back. If you're going stick to the burgers.<br/>

The view is excellent but the coffee was substandard, I ordered 2 coffees &amp; 2 snacks, my friend had her coffee delivered first with such heavy handedness the cup &amp; saucer rattled loudly, she had drunk 1/2 by the time mine arrived..it was a Latte not in proper Latte cup it obviously was not a double shot..The cheese &amp; bacon scone was the worst I have ever tasted..doughy, no flavour &amp; quite flat more like a biscuit(NZ Grandmother's would cringe at the size of that scone)..when I advised a staff member about the scone..she actually quizzed me on what was wrong with them..no customer service &amp; appalling attitude towards paying customers...I might try them again next month to see if they have actually improved.

I had been before for lunch on a Saturday with friends. The food was fantastic, as was the service, it was fully booked and it was obvious why.<br/>It was hugely disappointing to say the least, taking my friend for her birthday for a special lunch.<br/>The service was bad.<br/>The food was very below average. The lamb salad was terrible, a cube of dried up shredded lamb on top of lettuce and a couple of tomatoes and olives, that the waitress told us "the idea is that you break it up yourself". It was so dry with no dressing.<br/>Same for the chicken salad that my friend chose for her birthday lunch.<br/>What happened to the lovely menu and the service?

The best Caesar salad ever! Would not hesitate to go again for brunch - especially if on a voucher deal! Thank you.

3rd November 2012 evening for dinner. <br/><br/>My wife granddaughter Paris and I were delighted that the cup was now now licensed and open for dinner. not widely known yet,however suspect will be very busy in the evenings soon.<br/>We had the scallops as an entree between the 3 of us - superb! <br/>Mains - we had venison, fish of the day and Risotto all,of which were excellent. Dessert, granddaughter was the only participant ( sadly ) and she had the Creme Brûlée, which we all sneaked a taste of - fantastic ! The lovely 2 young ladies that served us were very professional, with very happy dispositions.<br/>Overall an extremely enjoyable experience which we would encourage others to book early for the same.

Went again this month for breakfast... after a few months lapse. Has it improved?<br/><br/>Pancakes: tasted chemically, with an old oil tang. Certainly not made in house, I'm guessing pre-cooked and warmed. Had a few mouthfuls and left rest. Not pleasant. Staff couldn't care less really. Said it wasn't very good... and nothing; didn't even enquire if I wanted it replaced or refunded.<br/><br/>Kidneys and bacon: kidneys over cooked and what's with the miserly 1/2 a ciabatta roll to accompany!? For goodness sake, at least provide a full roll. And what's with the dry mashed potato? Mashed is good, but this dry, tasteless lump wasn't appreciated.<br/><br/>Portions becoming smaller, food less than mediocre. Only saving grace was coffee... but even that was a bit over-textured.<br/><br/>View good, food a disappointment. The view of the untended lemon trees in tubs on the deck below reflects the neglect to care that exists within this tumbling establishment.<br/><br/>&gt;&gt;<br/>[older review]<br/><br/>Haven't been to the cup for a while so decided to go for a weekend breakfast.<br/><br/>- Poached eggs on toast: used to be on two, thick, tasty chunks of Rye bread. This time, two, thin, small 8-grain slithers. $$$ for very little.<br/><br/>- Pancakes with (fake) maple syrup, bacon, banana: (fake) syrup now drizzled on plate whereas before came in own little jug, bacon limp and undercooked - asked for it 'really crispy' but they obviously didn't listen to that, pancakes too flavoured and dry.<br/><br/>- Coffee: latte bowls in need of more shots... not much coffee taste. <br/><br/>So, what's going on Cup? Poor quality food, small portions (for my toast). Am downgrading your rating again to 'POOR'.<br/><br/>&gt;&gt;<br/><br/>Coffee seems to have gone down hill a bit this lately. Usually have a latte bowl to complement a Sunday breakfast. But the last couple of bowls have tasted a bit bitter, been a bit weak and lacking any coffee-bean aroma. Wouldn't have another at this rate.<br/><br/>Food generally good. But lately the bacon is undercooked. Even when explicitly asking for it to be crispy, it isn't. Eggs benedict muffins have been wafer-thin and over toasted. Slight lack of attention to detail.<br/><br/>Interior also looking a bit tatty now.

I love this Cafe!!! <br/>I have been here a few times and every time I go i get Great service, fab meal, and the best ICE CHOCOLATE you can get in town.<br/>The other weekend I meet my 10 Girl friends there and we'll and a bit to eat and a coffee, the place was busy as, and the staff were just fantastic. <br/>Since the new owner a yr ago or so, she has change this place around and makes it one of the best places to go and enjoy a fab coffee,tea or Ice chocolate and see the great views of the city that has fallen. <br/>If you and your friends want to experience this then head to the Cup Cafe, and you will love it.

I have been to Cup Cafe a few times before and loved it but unfortunately not this time. <br/><br/>A friend and I ordered lunch at the same time. Her meal (which also had to be heated) and both our drinks arrived at the same time but my meal - seafood chowder - didn't arrive for at least another 15 minutes by which time she was nearly finished. When I queried where it was I was told it was waiting on the bread to be toasted. When it did arrive the chowder had a skin on top so had obviously been sitting a while, they must have just forgotten to start the toast. The cafe was not even very busy with maybe 6-8 customers max.<br/><br/>The chowder itself was the worst I have ever had. Packed full of carrots, potato and celery with very little seafood. Great if you wanted vege soup!

My husband and I called in for a coffee two Sunday mornings ago. We were disappointed. The coffee was very bland. Perhaps they should use a stronger flavoured coffee?<br/>We are locals, and have been impressed with this place in the past. We are considering venues for breakfast this Sunday...The Cup coffee not good though.

I have always held the cup in high regard and when our family is together we always make a habit of gathering at the cup until todays upset.<br/> My partner and I ordered two coffees and cold drinks and two eggs benedict. We took the cold drinks to the table and were promptly served our coffees which were brilliant as usual. Time ticked by and all tables around us were served meals except us. Unfortunately after an hour and a quarter of waiting for our meals, we made for the service counter and informed the barista we could no longer wait for our meal. She informed the young lady who had served us that we never received our meals and she promptly opened the till and handed over the cash refund. A snippet of sorry was sent our way as we headed out the door hungry and deflated. I understand that human error is a regular occurance in the hospitality sector having worked in the field for many years myself but to have no explanation for inconvenience is far from what I would expect. Needless to say when our family gathers in the coming future it sadly will not be at what we once considered our local.

Took my parents to Cup my mum wanted a Gluten free meal and they took care of it and explained what was in the meal so she was happy ..<br/> The kids had a bacon sandwich which was amazing and they were happy and satisfied with there choice ..<br/> Amazing veiws and service ,well done

My partner and I have been eating at cup on and off for a while the service, coffee and food has always been great....Although the last time we were there my husband being gluten free asked all the questions he always does and was told with a change in bread the workstack would be a meal that he could eat, after my husband was seriously ill we called cup we spoke to a very rude male that told us WE should be more careful. we were offered no apology or reason for the mistake, we will never return and beware if you being told their gluten free menu is great because it would seem to me they are not educated on this at all....

I love the Cup. Usually go there at least once a fornight. Excellent views, great food and coffee. Did have a very slow person making coffee but she is not doing the coffee anymore so all is fab!! Highly recommended to all especially visitors from out of town....views amazing!

Always enjoy the food, friendly service and amazing views. Take all my overseas guests there. Everyone has been very impressed.

Last weekend I visited the cup cafe to celebrate a friends birthday. I had never dined there before so wasn't sure what to expect. I was very pleasantly surprised to find that the menu was extensive (from this I chose to have the salmon salad which was a special that day) as well as having a wide selection of cabinet foods to choose from all reasonably priced. Efficient, friendly service, tasty food, GREAT coffee and a view to boot are just a few reasons I gave this lovely wee cafe a big thumbs up!!! Can't wait to return.

Went to Cup last sunday with my partner and children <br/>I had the works stack and my partner had pancakes w bacon both meals were well cooked and presented ..<br/>The coffees came after the meals as ordered and they have a great kids platter<br/>also there were colouring pads for the children to amuse them during our meal..<br/>we will definitely be going back ..

We ordered 2x eggs on toast (1 scrambled, 1 poached) with 2x sides of mushrooms and 2x coffees.<br/><br/>After 25 mins, we were given 1x eggs on toast (1 scrambled, 1 poached) and a side of mushrooms. We couldn't believe that they messed up such a simple order. <br/><br/>The quality of the food was disappointing, but the coffee was ok. Service was mediocre and price was $35. We won't be going back in a hurry.